NET10 has instituted a
comprehensive set of privacy policies and procedures to
ensure that its customers' privacy is never compromised. The
purpose of this privacy notice is to inform our customers of
the type of information that NET10 collects, how the
information is gathered, how it is utilized, how long it is
retained and how visitors can restrict its use or
disclosure.
The primary focus of the
NET10 privacy policy is to ensure that all customer
identification, which we term "customer identifiable
information," is kept private at all times. As the term
suggests, "customer identifiable information" is information
which can be associated with a specific individual or
entity, including, for example, a customer's name, address,
or telephone number, e-mail address and information about
online activities that are directly linked to them.
The collection of customer
identifiable information is a critical element in the
day-to-day operation to allow NET10 to maintain the highest
level of customer service. It is a common practice and often
a necessity for companies, governments, or other
organizations to collect customer identifiable information
in order to conduct business and offer services.
NET10 always strives to
safeguard the customer identifiable information obtained
from its customers from any unauthorized intrusions.
General
NET10 will not sell, trade,
or disclose to third parties (except as provided below) any
customer identifiable information derived from the
registration for, or use of, a NET10 product or service --
including customer names and addresses -- without the
consent of the customer. NET10 will, however, disclose
customer identifiable information as required by subpoena,
search warrant, or other legal process or in the event of a
law enforcement request for emergency purposes or in the
event that such customer is engaging in unlawful practices.
When NET10 uses third
parties to perform services on its behalf, NET10 will
request that such third parties protect your customer
identifiable information consistently with this privacy
policy. However, we cannot ensure that all of your customer
identifiable information will never be disclosed, as
regulatory and/or other requirements may make disclosure
necessary.
Collection and Use:
In some instances, NET10
may collect information that is not "customer identifiable
information." Some examples of this type of information
include the type of Internet browser you are using, the type
of operating system you have configured on your computer,
and the domain name of the Web site and/or Internet Service
Provider from which you are linked to our Web site. NET10
primarily uses this information for market research and
optimizing its systems in order to deliver the best customer
experience possible.
NET10 may collect and use
customer identifiable information for various purposes,
including but not limited to, billing purposes, to provide
or change service, to anticipate and resolve problems with
your service, or to inform you of products and services that
better meet your needs. This means that NET10 may use your
customer identifiable information, in conjunction with
information available from other sources, to market new
services that may be of interest to you, but NET10 will not
disclose your customer identifiable information to third
parties who want to market products to you.
Declining e-mail
offers:
NET10 will only send our
customers e-mail regarding promotional offers or other news
if a customer specifically grants us permission. A customer
has the right to choose not to receive NET10 e-mail direct
marketing communications by simply notifying us of their
preference. This process is commonly termed opting-out or
unsubscribing. At any time, a customer can unsubscribe from
our e-mail list by clicking on the unsubscribe link found at
the bottom of every message or promotion delivered
electronically to our customers. Upon such choice, NET10 (a)
will not contact that customer directly with NET10
promotional messages, and (b) will not use customer
identifiable information obtained from that customer's
registration to contact that customer with NET10 product or
service messages. A customer may also choose not to receive
such messages by notifying NET10 via mail.
Security:
NET10 has gone to great
lengths to implement technology and security features to
safeguard the privacy of your customer identifiable
information from unauthorized access or improper use, and
NET10, based on its judgment, will continue to enhance its
security procedures as new technology becomes readily
available. However, since there is no such thing as "perfect
Internet security", NET10 cannot provide any guarantees of
100% security compliance.
E-mail Contents:
NET10 will not read or
disclose to third parties private e-mail communications that
are transmitted using NET10 services except as required to
operate the service or as otherwise authorized by law.
Improper Conduct:
NET10 may also use customer
identifiable information to investigate and help prevent
potentially unlawful activity or activity that threatens the
network or otherwise violates the customer agreement for
that service.
Account
Information:
NET10 honors requests from
customers for account information and will correct any such
information, which may be inaccurate. Customers may contact
NET10 to verify that appropriate corrections have been made.
Cookies
When you visit our Web
site, we may store information on your computer that allows
us to identify you immediately. This process is often
referred to as "cookie" technology. More specifically, a
cookie is a commonly used Internet standard, which stores,
in a very small text file on the customer's hard disk,
information specific to the customer. Our Web site makes
limited use of cookies in an effort to improve our level of
service to our Web site visitors. Cookies cannot be accessed
by any Web site other than the Web site issuing the cookie.
The private features of our Web site are only accessible
when cookies are enabled in the customer's browser. If a
customer does not wish to utilize cookies, this feature may
be disabled within the customer's Web browser. However, by
disabling cookies, a customer will not have access to
private areas of our Web site through that browser.
Other Web sites
Since NET10's Web site
contains links to other Web sites, we are not responsible
for the content or privacy practices employed by these other
Web sites. It is possible that on some occasions, these
third party Web sites may in fact collect personal
information from our customers. We recommend that you
examine the privacy policies of such third party Web sites
prior to submitting any personal information, as they may
differ from ours.
In some instances, our Web
site content is also featured on other Web sites with
differing or non-existent privacy policies. These Web sites
may collect personal information from their customers that
may or may not be used in conjunction with our Web site
information. Prior to supplying any personal information to
any third party company linking to our Web site, please read
and understand their privacy policy.
Advertisements
Advertisements may appear
on pages throughout our Web site. Some advertisements may
request information directly from our customers or take our
customers to Web sites that may request personal
information. NET10 has no control over its advertisers'
privacy policies, so please examine the privacy policy of
any company advertising on our Web site prior to submitting
any personal information.
Third Party
Advertising Companies
We may use third-party
advertising companies to serve ads on our behalf. These
companies may employ cookies and action tags (also known as
single pixel gifs or web beacons) to measure advertising
effectiveness. Any information that these third parties
collect via cookies and action tags is completely anonymous.
If you would like more information about this practice and
your choices,
click here. You may also visit the Advertising.com
Privacy Policy,
click here.
Surveys
Occasionally, we may
conduct surveys. Surveys are conducted at random and are
completely voluntary. The survey may require a customer to
provide customer identifiable information in exchange for
the information or services provided by the survey. We may
use this information in an aggregate manner to better tailor
the type of services, information, and advertising.
Policy Changes
NET10 reserves the right to
change its privacy policy by publishing new terms at any
time. This privacy policy does not create any legal right
for you or any third parties.
Children
NET10 does not knowingly,
directly or passively, collect information from children
under the age of 13. If we create offers and products that
make it appropriate to collect information from children
under the age of 13, we will notify you of the change in
this Policy. We also will ask a parent to confirm his/her
consent in advance of any collection, use or disclosure of
that information. We do not collect any information that is
not submitted to us. We only use personally identifiable
information so that we may better understand our users'
needs and send information to users regarding new services
or offerings, including but not limited to any sweepstakes
or other offering. We do not sell any personally
identifiable information or disclose any personally
identifiable information to third parties.
Purchasing products and
services directly from NET10 is limited to adults (ages
18+). However, you should be aware that wireless devices and
services purchased for family use may be used by minors
without the knowledge of NET10. If that happens, any
information collected from the usage will appear to be the
personal information of the actual adult subscriber and
treated as such under this Policy.
Questions?
Please direct any questions
or comments regarding our privacy policy to
information@net10.com.
